Troubleshooting FAQ

Find the answers to frequently asked questions and links to other important support articles.

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40 articles in this collection
Written by Santiana Cameron and Darcey Wry
Sign in/Sign Out

How Do My Staff Sign In and Out Using SMS?

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Written by Santiana Cameron
Updated over a week ago

How Can My Staff Sign Into Swept?

App, SMS, IVR, Web and the limitations of each
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Written by Santiana Cameron
Updated over a week ago

How to Set the Password For Staff?

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Written by Santiana Cameron
Updated over a week ago

Changing Your Password

This article describes what to do when a mobile user needs to reset their password or update their current password.
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Written by Santiana Cameron
Updated over a week ago

My Cleaner Forgot To Sign In, What Can I Do?

Learn what to do when your cleaner forgets to sign in by adding a shift to the system.
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Written by Santiana Cameron
Updated over a week ago

My Cleaner Forgot to Sign Out, What Can I Do?

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Written by Santiana Cameron
Updated over a week ago

Can Two Cleaners Use One Phone?

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Written by Santiana Cameron
Updated over a week ago

What Is An "IVR" Pin?

Learn what the "IVR" is and what it's used for.
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Written by Santiana Cameron
Updated over a week ago

Does Swept Have Unique Location/Building Codes For Calling In (IVR)?

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Written by Santiana Cameron
Updated over a week ago

Can I Use A Cellphone For An Approved "IVR" Number?

Find out which number to use and why for IVR approved call-in numbers
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Written by Santiana Cameron
Updated over a week ago

IVR: Invalid Location Error, What Does This Mean and How Do I Fix It?

Learn what it means if a staff member hears "invalid location" when trying to sign in via "IVR" and the steps to troubleshoot it.
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Written by Santiana Cameron
Updated over a week ago

What/Where is My Toll-free (IVR/SMS) Number?

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Written by Santiana Cameron
Updated over a week ago