Congrats, your Swept system is in full tilt. It's configured, all of your staff are signing in, they're communicating through the app and now the data is flowing in... in the form of Alerts.
The Two Alert Types:
- Problem Report
- Cleaner Late for Shift
Where to Locate Alerts and Why They Are Important
Locate all alerts by clicking the exclamation mark on the top right of your app:
Alerts are vitally important because they allow you to better understand your business and your workforce. Use the different filters to find out if:
- A particular location is causing a lot of problem reports.
- A cleaner is constantly late.
- If you've made progress by expanding the date range - less late sign ins months over month
Problem Report Alert
When a staff member signs out from a shift they are typically prompted with whether they want to report a problem or not. You should instruct your staff to include all information that affected the start and end time or the quality and completeness of their cleaning. It will appear under alerts, on the Cleaning Report and Payroll Report.
Use Case: Your cleaner had to stay late so they wanted to let you know why. Or, there was an unexpected banquet so they couldn't complete the scope of work - great to know so that you can proactively notify your client.
Cleaner Late for Shift Alert
As a manager, you have full control of when you get your late alerts. To change how quickly you receive this alert go to Web App > Settings (top right gear) > Settings > Late Setting (minutes) or for more info, click here. If a staff member hasn't signed in for a scheduled shift in excess of your indicated late settings you'll receive the notification.
For your staff, there isn't a setting but they will receive a push notification to their phone 10 minutes after their scheduled shift was supposed to start if they haven't shown up yet.
Use Case: If a cleaner hasn't signed in, you can either reach out to them to find out why or contact another staff member to fill in as to meet the needs/expectations of your clients.
Alerts are very impactful and when used to understand your team they can dramatically increase efficiency and overall satisfaction of your team and clients.