When your cleaner is at work and something goes wrong, do they know exactly who to call? How does your client know who to contact when they need your immediate attention? Swept offers you the ability to pre-program the phone number of your choice so your cleaners and clients do not have to search through their contact list wondering who to call for those important 1-on-1 conversations.
How to Set Up the Support Contacts
Navigate to the Webapp, sign in as a Manager and move your mouse to the gear button in the top right corner. From the dropdown click on "Settings" to open your personal and system settings.
Cleaners Support Contact - To set up your support contact for your Cleaners update the "Support Phone Number" and "Support Email" fields under "System Settings" with the contact your Cleaners should reach out to if needed.
Clients Support Contact - To set up your support contact for your Client update the "Client Support Phone Number" field "System Settings" with the contact your Client should reach out to if needed.
Once these have been updated scroll to the bottom and click "Save".
Note: this can only be done on the Web app by a Manager .
We understand that sometimes it's not one person in charge of all support so if a cleaner or client needs a different contact we've accounted for that.
Setting Up an Override Support Number
In the Web app, click the "Cleaner" or "Client" tab along the left-hand side. Locate the individual and click the green "Edit" button on the far right-hand side inline with their name. All you have to do is fill in the "Override Support Number" with the desired contact information.
How Do My Cleaners Communicate with the Support Contact?
Once they are logged into the Swept cleaner mobile app they will be able to click the gear button on the top right, then select "Support". Here they can click "Phone Support" to call the support phone number or click "Email Support" to email the support email.
How Do My Clients Communicate with the Support Contact?
In your client's mobile app the option to call the client support phone number will appear on the main screen.