Ever try to log in to Swept but you just can't seem to remember your password? No problem, there is a way for users to retrieve their password. The following steps can also be used when looking to update your current password to something different.

Reset Password Link

Please note: Only team members with a valid email address in Swept can reset their password through the "Forgot Password?" link.

Mobile Version (Cleaners/Clients/Managers/Supervisors):

  1. Open Swept mobile app
  2. Click on "Forgot Password?" under login information
  3. Input email to send the link for the password reset
  4. Open your email and click on the message containing the password reset link
  5. Click on the link. You will then be redirected to a page to update your password. Click on "reset password" once changes are complete.

Website Version (Managers/Supervisors):

  1. Go to the Swept website login page and click on "Forgot Password?"
  2. Type in your email into the email slot
  3. Click "Recover Password" once email has been typed
  4. In your email, click on the message with the link to reset your password and click on the link provided
  5. You will be brought to a new page to update your password. Type in your desired password here
  6. Once you have chosen a password, confirm your password by typing it in again just below
  7. Once you have updated your password, click on "Reset Password" to save your changes

Note: If you do not have an email in Swept, you are always able to reach out to your Manager/Supervisor and ask for assistance in resetting your password.

For members of the management team with access to managing accounts, here is an in-action video of where to reset a team members password on their account: https://share.vidyard.com/watch/WPF9vLUnv8TDzau1t9emXb
This process is the exact same for Manager/Supervisor/Cleaner/Client account types by clicking on their associated tabs!

Managers/Supervisors: Should you experience difficulties with your password or a member of your team is experiencing difficulties, please feel free to contact Swept Support (help@sweptworks.com) for further assistance and we will assist you as soon as possible!

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