The Swept "IVR" App allows cleaners to sign in and out of locations by calling in from designated phones that are approved by Managers. It's important to sign in to let your Managers know when you are on site. It is also important to sign out to let them know you’re no longer on site. If there were any problems or issues you want to let your managers know, simply leave them a message when you sign out.

Resource: IVR Business Card - a business card sized print out that has login information and a summary of the steps below. 

Sign In Using IVR

Step 1 - Call the phone number from the approved landline phone.

Your company has been assigned a phone number you can call to sign in. If you aren't sure what it is, contact your supervisor and let them know you will need it.

Step 2 - Enter your IVR pin.

After listening to the prompt and confirming the "IVR" has the right location, enter your "IVR" pin to verify your identity. Press # after your "IVR" pin. 

Step 3 - Enter 1 to confirm and hang up.

Sign Out Using IVR

Step 1 - Call the phone number from the approved landline phone.

To sign out, simply call the same number back, enter your valid "IVR" pin and listen to the prompt. Cleaners will be provided 2 options.

Step 2 - Sign out.

Option 1 - Sign out - press 1.

Option 2 - Sign out and report a problem - press 2.

If 2 is selected, the "IVR" will prompt you to leave a message at the tone. Once the message is left, Swept will transcribe the audio and report the problem through the app so it's important that you speak clearly.

Note: Problems reported must be at least 2 seconds long and no longer than 2 minutes or more for transcription to work.

How It Sounds

Sign In

Thank you for using the Example Cleaning Inc IVR. You are calling from Office Building A. Please enter your IVR pin to verify your identity then press the # key.

Enter IVR Pin and press #

Thanks. Please press 1 to confirm if this is John or press 2 to start over.

Press 1

Okay great John. We have marked you as signed in to Office Building A. You can now hang up. Have a great day.

---------

Sign Out

Thank you for using the Example Cleaning Inc IVR. You are calling from Office Building A. Please enter your IVR pin to verify your identity then press the # key.

Enter IVR Pin and press #

Thanks John you are currently signed in. Press 1 to sign out or press 2 to sign out and report a problem.

Press 1

Thank you John we have signed you out of your cleaning of 3 hrs and 12 min. Have a great day.

OR

Press 2

Sorry to hear that there was a problem. At the tone leave a message describing the problem then hang up when you are done.

Leave a message and hang up

Did this answer your question?