Swept "IVR" App allows cleaners to sign in and out of locations by calling in from designated phones that are approved by Managers. It's important to sign in to let your Managers know that you are on site and sign out to let them know you’re no longer on site. If there were any problems or issues you want to let your managers know, simply leave them a message when you sign out.

Resource: IVR Business Card - a business card sized print out that has login information and a summary of the steps below. 

Sign In Using IVR

Step 1 - Call the toll-free number from the approved landline phone

Your company has been assigned a toll-free number you can call to sign in. If you aren't sure what it is, contact your supervisor and let them know you will need it.

Step 2 - Enter your IVR pin

After listening to the prompt and confirming the "IVR" has the right location, enter your "IVR" pin to verify your identity. Press # after your "IVR" pin.

Step 3 - Enter 1 to confirm & hang up

Sign Out Using IVR

Step 1 - Call the toll-free number from the approved landline phone

To sign out, simply call the same number back, enter your valid "IVR" number and listen to the prompt. Cleaners will be provided 2 options.

Step 2 - Sign out

Option 1. Sign out - press 1

Option 2. Sign out and report a problem - press 2

If 2 is selected, the "IVR" will prompt you to leave a message at the tone. Once left, Swept will transcribe the audio and report the problem through the app so it's important that you speak clearly.

Note: Problems reported must be at least 2 seconds long and no longer than 2 minutes or more for transcription to work.

How It Sounds ...

Sign In

Thank you for using the Example Cleaning Inc’s IVR. You are calling from Office Building A. Please enter your IVR pin to verify your identity then press the # key.

Enter IVR Pin

Thanks. Please press 1 to confirm if this is John or press # to start over.

Press 1

Okay great John we have confirmed that you have signed in to. Thanks you can now hang up. Have a great day.

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Sign Out

Thank you for using the Example Cleaning IVR you are calling from Office Building A. Please enter your IVR pin to verify your identity then press the # key.

Enter IVR Pin

Thanks John you are currently signed in. Press 1 to sign out or press 2 to sign out and report a problem.

Press 1

Thank you John we have signed you out of location with a cleaning hours of 3 hrs and 12 min. Have a great day.

OR

Press 2

Sorry to hear that there was a problem. At the tone leave a message describing the problem then hang up.

Leave a message and hang up

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